Return processing takes one to two weeks to arrive at the warehouse and can take up to three weeks from the date received to be processed. We'll send an email once your refund has been fully processed. If you haven’t heard from us, please reach out to service@jackthreads.com or try our chat feature if you’re within our available hours of 9am - 5pm EST, and we will assist you. If our return policy window passes while your return is in transit, your refund will still be issued once the warehouse inspects it.