We're happy to accept returns on unworn items in their original condition (unwashed, tags attached, and shoes must be in shoe boxes) within 30 days of the ship date. Mail-in returns have a $7 shipping label fee, which is waived if you opt for a store credit refund. Please note some items such as swimwear, underwear, socks, and final sale items cannot be returned or exchanged. Shipping fees are not included in the refunded amount.
To start a return, reach out to service@jackthreads.com or try our chat feature if you’re within our available hours of 9am - 5pm EST, and we will assist you.